Shipping:
All orders received after 3:00pm, (Arizona time) will ship the following business day. All orders received on a weekend or Holiday, will be shipped the following business day. All Customers are responsible for shipping & handling, (S&H) fees for all orders. All S&H fees are non-refundable. All orders will be shipped via FedEx Ground services, (FedEx cannot ship to P.O. Boxes.) Please allow 2 to 6 business days for delivery. Faster shipping methods are available, upon request, for which extra S&H fees may apply. Shipping rates vary depending on the merchandise, quantity and the “ship to:” location.
Exchanges:
Please order with care, DANCELIFEUSA doesnot issue refunds, only exchanges or store credit.
Exchanges/Store Credits are issued if the following requirements are completed:
1. All returned items must be received by DANCELIFEUSA within 30 days of the original delivery date, unworn, unaltered and accompanied by the original invoice or packing slip.
2. A letter stating the reason for the return.
3. Returned in the original packaging, (i.e.: manufacturers shoe box). Please use an appropriate outer shipping box. If shoes are shipped in just the shoe box, (without an outer shipping box) there will be a $10.00 shoe box replacement fee, as the box will not be resalable.
Once received, the item will be inspected and your account will be issued a store credit for the amount of the original purchase, less S&H with the following options for replacement orders:
1. If the size and style desired for exchange is within the letter stating the reason for the return, DANCELIFEUSA will process the return and contact the Customer to confirm availability. Additional shipping charges will apply and must be prepaid before shipping.
2. If a replacement item is needed urgently, please call the office directly and place a new order, paid in full, prior to returning the item. When the returned item is received, DANCELIFEUSA will credit your account.
NOTE: DANCELIFEUSA is unable to accept exchanges on special orders and customized items. No exceptions. Attention Wholesale Customers: Due to the discount and quantity, no returns or exchanges will be accepted for Wholesale Customers.
Backorders & Special Orders:
If an item requested is not in stock it may be placed on Backorder or Special ordered, as per the following guidelines:
· Place the item on backorder and as soon as DANCELIFEUSA receives the backordered item, DANCELIFEUSA will notify the Customer and ship accordingly. DANCELIFEUSA typically receives new shipments weekly or monthly, depending on manufacturer. Backordered items receive priority over all other customers that may be waiting for products.
· Special order the item and have it shipped from one of our other DANCELIFE locations in the world. This option is only available if the requested item is in stock. Please allow 7 to 10 business days, for which additional S&H fees will apply.
Except for customized products, in case of non-availability of a product, such back-orders will only be charged when shipped.
DancelifeUSA Guarantee:
All products we offer, are made to a very high standard of top quality materials. We therefore guarantee them to be free from any manufacturing fault. 30 days after the invoice date the guarantee will expire. We do not guarantee that the products you order are suitable for your requirements. It is up to the purchaser to ensure that they are suitable for your needs or performance in your specific circumstances.